March 5, 2013

Customer Service Representative

Job Description

As an consultant you'll help top-tier clients solve their most complex business and technical issues. In business consulting, business process design, systems integration and application design and management, our consultants transform businesses and deliver bottom-line business value.


  • - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • - Validate customer service entitlements.
  • - Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
  • - Assume responsibility and ownership for all relevant customer queries.
  • - Escalate calls that cannot be resolved locally, as appropriate.
  • - Obtain accurate customer details and amend call-handling system when applicable.
  • - Positively manage internal relationships.
  • - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
  • - Use and improve Knowledge Bases through feedback .
  • - Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Skills and Experience

  • - Computer and Keyboard Skills
  • - Good analytical skills and technical knowledge
  • - Excellent customer handling skills
  • - Experience in a multinational environment would be appreciated

What We Offer

  • - Work for an industry leader.
  • - Develop innovative solutions for some of the world's leading companies, in a team-oriented environment that offers variety and intellectual challenge.
  • - Team with other talented professionals in an innovative and supportive workplace, with access to resources that only a global leader like us an provide.
  • - Learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance.
  • - Tap into the industry insight, high-powered research and technology expertise, to optimize and transform our clients' business–and your career.

How To Apply

Submit your information at Include in the application your cover letter, resume, copies of your references and samples of your work.

We are looking forward to your application!

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About Our Company