March 5, 2013

Customer Service Representative

Job Description

As an consultant you'll help top-tier clients solve their most complex business and technical issues. In business consulting, business process design, systems integration and application design and management, our consultants transform businesses and deliver bottom-line business value.

Responsibilities:

• - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
• - Validate customer service entitlements.
• - Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
• - Assume responsibility and ownership for all relevant customer queries.
• - Escalate calls that cannot be resolved locally, as appropriate.
• - Obtain accurate customer details and amend call-handling system when applicable.
• - Positively manage internal relationships.
• - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
• - Use and improve Knowledge Bases through feedback .
• - Ensure through team work that all Service Level Agreements (SLAs) are met consistently.

Skills and Experience

• - Computer and Keyboard Skills
• - Good analytical skills and technical knowledge
• - Excellent customer handling skills
• - Experience in a multinational environment would be appreciated

What We Offer

• - Work for an industry leader.
• - Develop innovative solutions for some of the world's leading companies, in a team-oriented environment that offers variety and intellectual challenge.
• - Team with other talented professionals in an innovative and supportive workplace, with access to resources that only a global leader like us an provide.
• - Learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance.
• - Tap into the industry insight, high-powered research and technology expertise, to optimize and transform our clients' business–and your career.

How To Apply

Submit your information at jobs@mojo-themes.com Include in the application your cover letter, resume, copies of your references and samples of your work.

We are looking forward to your application!