March 5, 2013
Customer Service Representative
As an consultant you'll help top-tier clients solve their most complex business and technical issues. In business consulting, business process design, systems integration and application design and management, our consultants transform businesses and deliver bottom-line business value.
- - Answer telephone calls and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
- - Validate customer service entitlements.
- - Provide Hardware and Software Telephone support with a goal to meet set targets consistently.
- - Assume responsibility and ownership for all relevant customer queries.
- - Escalate calls that cannot be resolved locally, as appropriate.
- - Obtain accurate customer details and amend call-handling system when applicable.
- - Positively manage internal relationships.
- - Contribute positively towards the achievement of performance targets in all aspects of the teams’ activities.
- - Use and improve Knowledge Bases through feedback .
- - Ensure through team work that all Service Level Agreements (SLAs) are met consistently.
Skills and Experience
- - Computer and Keyboard Skills
- - Good analytical skills and technical knowledge
- - Excellent customer handling skills
- - Experience in a multinational environment would be appreciated
What We Offer
- - Work for an industry leader.
- - Develop innovative solutions for some of the world's leading companies, in a team-oriented environment that offers variety and intellectual challenge.
- - Team with other talented professionals in an innovative and supportive workplace, with access to resources that only a global leader like us an provide.
- - Learn valuable skills and enjoy unparalleled career, training and educational opportunities, with financial and other rewards linked to your growth and performance.
- - Tap into the industry insight, high-powered research and technology expertise, to optimize and transform our clients' business–and your career.
How To Apply
Submit your information at firstname.lastname@example.org
Include in the application your cover letter, resume, copies of your references and samples of your work.
We are looking forward to your application!